Tuesday’s Tip: — 13 Comments

  1. Thanks for the heads up, Jenny. Thought I’d give it a try but it doesn’t appear to be available on Australian Apps Store yet, happens some times :/ Will look for it again later to see if AustApps has arrived in 2015!
    Cheers Wendy

    • Good to know, Wendy! I wasn’t aware that it was not available everywhere yet. I guess I just got so excited that it was out for Android at the same time as iPhone that I forgot to check to make sure it was available globally 🙂

  2. Pingback: This week’s crème de la crème — January 24, 2015 | Genealogy à la carte

  3. It might be worth mentioning in this post that some images it would be against copyright to do this, I’m thinking the Scottish Statutory Records for one although I’m sure there are others. What are the terms associated with the pictures being on the Heirloom website, do they get to use them too?

    • You’re right, Morag. However, if folks take photos of copyrighted images, that’s on them. This product is specifically for personal photos and documents to share with family and friends. But since the images uploaded to the website are private, I don’t know that it qualifies as a copyright violation until they are made public somewhere other than Heirloom.

      As far as I know, Heirloom does not use any of the photos on its website. If you want further clarification of that, you’ll probably need to contact them directly. I’m not an affiliate or in any way connected to this company. It’s just a website I found that I thought was neat.

  4. I was glad to find your site. I have the same comment about the sharing aspect. Have spent hours and hours and hours labeling album pix for family members scattered far and wide and can’t share them because the site is inadequate. I want some people to get certain albums and not others and have no way to handle this with any certainty. It’s been months and this is still embarrassingly inadaquate. Where are they going with this? Looks like nowhere!

  5. Thanks for clarifying that it’s not just me who can’t get the groups to work. There are no instructions, nor a help/support button, which is a real shame, because otherwise it’s fantastic and exactly what I have been looking for.

  6. Hoping that you or someone can help me with a problem with Heirloom – the pictures are not appearing in Moments. They are, however, in the Gallery on my phone. Is there a setting that I need to change? It worked fine for weeks, then suddenly changed.

    While Heirloom is a great app, it is rather lacking in support. I have emailed them in the past and had no reply, and I can’t find an FB page or a users’ group.

    • Adelia, after taking a picture are you sure you’re clicking on the little square with the down-facing arrow in the bottom right corner of the screen on your phone? That’s the button that pushes your photos to the Moments page. If that’s not the problem, I’m not sure what you should do. The lack of actual support for this product is astounding to say the least. You might consider taking your issues straight to Twitter (@heirloomhq). With all the “positive press” they’re generating over there, a complaint would stick out like a sore thumb. My guess is that they’ll respond pretty quickly. Good luck!

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